At Xontic Solution, we specialize in providing professional digital services including consultancy, IT solutions, digital marketing, and business advisory services. As a service-based company, our delivery and return process differs from physical product sellers.
1. Service Delivery (No Physical Shipping)
All services offered by Xontic Solution are delivered digitally.
No physical shipping of goods, products, or materials.
Service delivery may include:
- Email communication
- Digital documents or reports
- Online meetings (Zoom, Google Meet, etc.)
- Access to dashboards, portals, or shared workspaces
2. Digital Delivery Timeline
Once payment is successfully confirmed:
- Digital documents, reports, or initial deliverables will be shared within 2–3 business days, unless otherwise agreed in writing.
- Project timelines vary depending on service scope and will be communicated before or after order confirmation.
- Any delay caused by incomplete information from the client will not be considered a service delay.
3. No Physical Goods Policy
- Xontic Solution does not sell or ship physical products.
- All services are advisory, technical, creative, or digital in nature.
- Therefore, shipping charges, tracking numbers, or courier services do not apply.
4. Revisions & Service Adjustments
- Revisions or modifications are provided as per the agreed service package.
- Requests outside the agreed scope may require additional charges.
- Any revision request must be submitted within the timeline mentioned in the service agreement.
5. Cancellation & Refund Policy
Due to the nature of digital and consultancy services:
Payments once made are generally non-refundable.
Refunds may be considered only if:
- The service has not yet been initiated, and
- A written cancellation request is received within 24 hours of payment.
Once work has started or resources have been allocated, no refund will be applicable.
6. Service Issues & Support
If you experience any of the following:
- Delay in digital delivery
- Missing files or access issues
- Technical problems related to service delivery
Please contact us immediately so we can resolve the issue promptly.
